NMC NOTIFICATIONS APP PRIVACY POLICY

This privacy policy governs your use of the software application, Notifiable Medical Conditions Surveillance (NMC) Application (the “NMC APP”) for mobile devices. The NMC APP was created by the National Institute for Communicable Diseases (NICD), a division of the National Health Laboratory Service (NHLS), on behalf of the National Department of Health. The NMC APP was developed to enable healthcare practitioners (“registered users”) to promptly report NMCs to the Department of Health, for appropriate and timely public health response. Registered users can use the NMC APP to record and submit information on new NMC cases, or to view and edit information on a previously notified NMC cases. 

WHAT INFORMATION DOES THE APPLICATION OBTAIN AND HOW IS IT USED?

The Application obtains the information you provide when you download and register to use the Application. Registration with us is optional. However, please keep in mind that you may not be able to use the Application unless you register with us.

When you register with us and use the Application, you generally provide (a) your name, email address, mobile telephone number, date of birth, user name, password and other registration information; (b) information you provide us when you contact us for help, and; (c) information you enter into our system when using the Application, such as demographic and clinical information for NMC cases that you report or notify to us using the APP platform.

We may also use the information you provided us to contact your from time to time to provide you with important information.

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. 

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within. We will not share your current location with other users or partners.

If you do not want us to use your location, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application. 

Yes. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this privacy statement.
  • if NICD is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at nmcsupport@nicd.ac.za

We will retain User-Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at nmcsupport@nicd.ac.za and we will respond in a reasonable time. Please note that some or all of the User-Provided Data may be required in order for the Application to function properly.

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. We value your trust in providing us with your personal information and we are committed to protecting the privacy of our users and the confidentiality of their personal information as required by the applicable laws and regulations.

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in South Africa.

CONTACT US

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at nmcsupport@nicd.ac.za 

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